Cancellation & Refund Policy
Last Updated: October 24, 2026
At SMS Gateway, we strive to deliver transparent, ultra-reliable self-hosted SMS gateway infrastructure. This policy outlines the terms and conditions regarding plan subscriptions, billing cancellations, and refund eligibility.
7-Day Money-Back Guarantee
If you encounter technical difficulties connecting your Android gateway device or integrating our API that our support engineering team cannot resolve within 7 days of your first paid subscription, you are entitled to a 100% full refund.
1. Subscription Plans & Billing Cycles
SMS Gateway operates on monthly and annual SaaS subscription models. Plans grant access to software capabilities including gateway node connectivity, API dispatch quotas, and live analytics. All prices are billed in advance according to your selected billing period.
2. Free Trial & Free Tier Plans
We offer a lifetime Free Tier plan allowing you to test gateway pairing, SMS sending, and API integrations with zero financial commitment. We strongly encourage all users to test the platform using our Free Tier prior to upgrading to a paid tier.
3. Subscription Cancellation
You may cancel your recurring subscription at any time directly from your Client Dashboard > Plan & Billing. Upon cancellation:
- Your account will remain active and fully functional until the end of your current paid billing period.
- No further automatic recurring charges will be made to your payment method.
- At the conclusion of the billing cycle, your account will smoothly revert to the Free Tier.
4. Refund Eligibility & Exceptions
Refunds are evaluated under the following criteria:
- Eligible for Refund: First-time paid subscriptions requested within 7 days of purchase if technical failure prevents gateway operations and support cannot resolve the issue.
- Eligible for Refund: Duplicate accidental billing transactions or system payment errors (processed within 24–48 hours).
- Non-Refundable: Accounts terminated or suspended due to violation of our Terms of Service (such as unsolicited spam campaigns, phishing, or illegal content transmission).
- Non-Refundable: Telecom carrier SMS pack or airtime costs incurred directly on your SIM card.
5. How to Request a Refund
To submit a refund request, please open a ticket from our Help & Support portal or email our billing desk with your Account Email and Payment Transaction Reference ID. Approved refunds are credited back to the original source payment method within 5 to 7 business days.